Mid-City Supply Team
Meet the best team in the industry! (We are a little biased)
Jeff New, our president, has been in this business all his life. His father, Sam, was one of our founders, and as the “son of the boss”, Jeff spent weekends and summers working in the family business since he was 10 years old. After graduating from Indiana University, Jeff spent a year working for Lee Supply in Indianapolis, then rejoined Mid-City Supply full-time in 1976.
Jeff has been president of Mid-City since 1979. As president Jeff oversees all operations, but leaves the details of the daily activities to those who do it best; our very capable managers, sales team, and support Associates. Jeff’s strength is building relationships and creating a culture that encourages individual growth, innovation, fun, and great customer service.
Jeff is an active member of the Elkhart Rotary Club, North Central Wholesalers Association, and the American Supply Association. He enjoys water sports, sailing, boating, high performance driving schools, and golf. He’s been married to Ilene for over 40 years; they have 3 sons, 2 daughters-in-law, and 4 wonderful grandchildren.
VP OF SALES
After 22 years in the HVAC industry, Joe has experience in all aspects of the supply chain. From spending time as a service technician, commercial quote specialist, branch manager and now Product Manager, Joe has a wide range of knowledge available to assist you with your projects. Joe has been married to Jenny for 19 years, has a son, Gavyn. Joe enjoys many diverse things, including Belgian Bolling (Google BK Club Rolle Bolle to see more details).
VP OF ADMINISTRATION
Dan New is our Vice President of Operations and Administration. Dan oversees the majority of the internal functions of our branches and Elkhart warehouse. He also oversees our IT, Credit, Accounting, and Pricing departments. Dan has been with Mid-City full time since 2010, although he worked in the warehouse and in branches every summer through high school and college. Dan has worked in the warehouse, inside sales, and marketing in his time at Mid-City. Dan has been married for 9 years to his wife Megan and they have three kids, Kayla, Sam, and Avery. He enjoys watching sports, being active, and spending time with his family.
VP OF OPERATIONS
Jordan New is our Marketing Manager now, but has also been in this business since a young age. His father, Jeff, is the president and has allowed Jordan to sweep the floors and clean the toilets for years. After graduating from Indiana University, Jordan spent 6 years in Chicago where he worked for Marketing Werks on clients such as Verizon Wireless, Hershey's and Hostess. Jordan came back to Mid-City in 2014 and currently oversees all marketing iniciatives. He enjoys building relationships and loves coming to work every day. He’s been married to Sophie for over 3 years and they have 1 perfect son.
IMAGE COMING SOON HUMAN RESOURCES DIRECTOR
Administration | Support
Stu Boswell is our Credit Manager. Stu is responsible for the management of Mid-City’s accounts receivable. A Mid-City Associate for over 10 years, Stu is committed to strengthening customer relationships while adequately managing risk. Stu has been married for 23 years, has two children and enjoys reading, military history, and all manner of sports.
Bryan Keefer is our Inventory Control Manager. He is responsible for maintain stock levels at all branches, placing special orders, negotiating with vendors, and overseeing our return process. Bryan has been with Mid-City Supply for 31 years. He’s married to Karen (who also works at MCS). They have 3 daughters, 3 grandchildren, and 3 dogs. Bryan is a huge Dallas Cowboys fan and enjoys playing fantasy sports and board games.
John Lambert is Mid-City's Pricing Specialist. John started in the warehouse in 1995, and has done a variety of things leading up to his current position. On a daily basis John works on keeping our pricing current, updating our catalog, and is backup for sales on the phone and at the counter. John is married to his wife Carla, and has three grandchildren as well as two fur babies.
SALES MANAGER - ELKHART
Todd works with our Elkhart Sales team, HVAC team, and showroom team to improve processes and build customer relationships. Todd has been with Mid-City for 21 years. He also managed our Michigan City branch for 3 ½ years. Todd is married to Jennifer and has one son. Todd enjoys playing softball and cheering on the University of Notre Dame.
WAREHOUSE MANAGER - ELKHART
Rick Rice is our receiving manager. He has been employed at Mid-city for 20 years. He leads a very talented team of 4, with a combined total of over 55 years at Mid-city. Rick and his team are responsible for getting material checked in and put on the shelf. He is also responsible for daily cycle counts and product location maintenance. Rick also has a good mechanical ability and is responsible for our trucks fork lifts and a lot of our building maintenance. He has 3 daughters and 5 grandchildren. Rick is an automobile enthusiast and can often be found working on anything with a motor.
Matthew Podjan is our Returns Specialist. Joyfully serving Mid-City Supply for the last 12 years, Matthew performs shipping, receiving, customer returns, product warranty and purchasing duties for our company. In addition to enjoying a career at Mid-City, Matthew is a committed husband, father and pastor.
Rich Kauffman has been with Mid-City for five years as an Inside Sales associate. Rich has 20+ years experiene in the plumbing & heating industry. His daily responisbilities include helping customers, taking orders and solving problems. He has been married to Betsy for 27 years and together they have 5 children. Outside of work Rich enjoys reading and working on his property.
BRANCH MANAGER - PLYMOUTH
Michael Cox is our Branch Manager at the Plymouth location. Working together with Northern Indiana’s leaders in the HVAC and plumbing industry, Mike is responsible for accuracy in product ordering, problem solving, and customer interaction. With a start to finish background in the construction side for 15 plus years Mike made the leap to Mid-City over 2 years ago. Previously Mike managed a home building company and owned a home renovation business. Mike is passionate about the needs and goals of his clients and specializes in building lasting relationships with everyone he meets. He has made a commitment to enjoy life and to assist others in doing the same. In his spare time Mike enjoys camping, the sound of a good playlist, and any outdoor adventure. He has been married to Jessica for 20 years and has two daughters, all of which he considers to be his greatest life accomplishment.
BRANCH MANAGER - SOUTH BEND
Tedd Kronk has been with Mid-City Supply for 25 years. For the past 23 years he has been managing our South Bend location. Tedd is responsible for all South Bend branch functions to assist our partner customers, vendors & associates. He has been married to Sandy for 30 years. They have two sons and enjoy camping & fishing.
BRANCH MANAGER - JENISON
Scott is the Branch Manager of the Jenison Michigan branch. His responsibilities include overall operation of the branch and building strong relationships with our customer and Vendor rep partners. Scott has over 33 years’ experience in the industry with the past 14 with Mid-city. Scott has been married for over 30 years to Dee and they have a daughter name Stephanie.
BRANCH MANAGER - WARSAW
Mark Senff is our Warsaw branch manager. Like many Mid-City Supply associates, Mark has worked his way up from starting as a backup truck driver/inside sales associate to his current position over the last 10 years. Mark’s primary responsibilities are to manage the day to day operations of the Warsaw branch, including building relationships with customers as well as the Warsaw associates and to provide the best and most efficient service possible to the customers. Mark has been married to Rachel for 7 years, has two daughters and two sons, and enjoys camping, hunting, fishing, and competitive shooting sports.
BRANCH MANAGER - GALESBURG
Brian Clark brings 15 years of management experience in various industries including commercial restaurant equipment repair, HVAC, plumbing and marina service and parts. Brian joined the Mid-City Supply team in February 2015 to serve as branch manager of the new location in Galesburg, MI. Brian attended Tri-State University at his hometown of Angola, IN majoring in Business Management and Marketing. Currently a resident of the Battle Creek, MI area Brian is an enthusiastic member of the community and enjoys fishing bass tournaments, golfing and spending time outdoors.
IMAGE COMING SOON BRANCH MANAGER - MICH CITY
HVAC SPECIALIST - ELKHART
Corey Hurtekant is one of our HVAC Specialists. His background was from the contracting side for 20 years. He is the Hydronic specialist for the HVAC team and is involved with all of our branches. Corey looks to grow the boiler and radiant side of our business through training and teaching on-site for our customers. His passions outside of work are snowmobiling, motorcycling, hunting and golfing.
IMAGE COMING SOON HVAC SPECIALIST - ELKHART
HVAC SPECIALIST - ELKHART
Scott Hulbert is one of our HVAC specialists. Scott has 28 years in HVAC field, Scott has experience in the installation, servicing, and ordering the proper equipment to complete the job. Scott also spent a couple years as Operation Manager for a HVAC company in Ohio. Scott has been married to Valerie for 14 years, they have a son, Zach who is 11 years old.
HVAC SPECIALIST - PLYMOUTH
Dan Shively is the HVAC Product Specialist in the Plymouth branch. He is a veteran of 44 years in the HVAC and refrigeration industry; including 15 years as a Sales Manager and Tech Consultant for an HVAC manufacturing company. Dan spends most of his time working with contractors on technical and design questions and solutions. Dan is married to Nickey; the Executive Director of the North Central Indiana PHCC and they have four children. He enjoys golfing, fishing, traveling and will tell an occasional story of his adventures. AND SOME ARE TRUE!
HVAC SPECIALIST - MICHIGAN CITY
Tim Thibault has been with Mid-City Supply for almost 15 years. He is part of the HVAC team at our Michigan City, IN branch. He has been in the HVAC business for almost 30 years. Tim's biggest strength is duct lay-out and design. His biggest passion is playing golf even though fishing is also something he likes to do.
HVAC SPECIALIST - JENISON
Brian VanZyll is one of our HVAC Product Specialist working out of the Jenison location. Brian is responsible for directing the Jenison HVAC Team. A seasoned veteran of 15 years, Brian spends the majority of his time helping contractors and the team in Jenison with the grueling demands of the HVAC industry with product questions & technical support. Brian has been married to his wife Jacquelyn for 13 years, has one daughter and four boys. He enjoys snowmobiling and off road racing.
HYDRONIC TECH SPECIALIST - JENISON
Dave Petroelje joined Mid-city as an associate March 1,2016, but has been part of the Mid-City family as a contractor and customer for the previous 15 years. Dave is a member of our HVAC department as a Hydronic Technical Sales Specialist helping customers with sizing and layout of hot water radiant heating, and snow melt and boiler systems. Prior to working as a contractor Dave spent 15 years in the wholesale PVF sales industry in West Michigan. Dave has been married to his wife Gwen for 34 years with two wondrful children and likes spending time boating, hunting and skiing.
HVAC SPECIALIST - WARSAW
Will Blocher is our Warsaw, IN branch HVAC Product Specialist. He provides our customers and contractors with Heating and Cooling product support on and off the job site including troubleshooting, product knowledge, training and guidance. He has 28 years of experience in the industry, from serving in the United States Air Force as a plumbing specialist and member of many readiness squadrons to working for local Indiana based companies, and starting and running Blocher and Son Plumbing-Heating-Cooling and Electrical for 18 years. His background gives him the extra experience in all aspects of our industry, not only HVAC, but with Plumbing, Electrical and customer support. He enjoys the beach, custom lamp making, spending time with his girlfriend. Will has one son who is 18 and attends Purdue University.
Commercial Quotes Team
Brandy Ratliff is our Plumbing commercial Quotes Specialist. She has been with Mid-City Supply for 13 years, but has been working in the industry for over 27 years. Her main responsibilities are preparing commercial plumbing quotes for our customers, but also assisting in sales and at the counter. She has worked as a math tutor for the PHCC at the Elkhart Career Center. She lives in Goshen and enjoys spending time with her daughter and grandchildren. She loves to read and attend live theater.
Brian Stalker is our Commercial Quotes Specialist (in training). After working for 19 years with the inside sales team, Brian transitioned into the commercial plumbing quotes department. Brian is responsible for taking data off of blueprints and putting it into a quote format complete with correct product information and pricing. Brian has been married to his wife Sandi for 25 years and enjoys doing things at his church, spending time with friends and family, and going out to see live music.
PLUMBING PRODUCT MANAGER
Michael L. Smith is our Plumbing Products Manager. Mike started with Mid-City Supply in August of 1985 as a delivery specialist. He has also worked in the warehouse, inside sales, outside sales, & was our Plymouth Branch Manager from June 1st, 2001 to November 11th, 2016. Mike has been married to Shelia since 1984, and together they have a son, a daughter, & 2 grand dogs. He enjoys traveling, camping, antiquing, NASCAR, & watching races at the local speedways.
IMAGE COMING SOON HVAC PRODUCT MANAGER
TERRITORY MANAGER - ELKHART
Jerry DeMoss is a Territory Manager for the Elkhart, IN branch who also provides product technical support for customers throughout Mid-City’s territories. He currently serves as the resident tankless water heater specialist as well. Aside from having served in many of the departments at Mid-City Supply, Jerry has spent time in the fields of Electrical, Mechanical, and Fire Protection, giving him valuable insight when helping contractors overcome the challenges they face on a daily basis. A graduate of the English department at IU, Jerry enjoys playing music in a variety of forms, as does his wife Corinne, who is a classically trained pianist and former teacher.
TERRITORY MANAGER - ELKHART
John Kolo is our Territory Manager based out of Elkhart. John is responsible for sales, training, and strengthening customer relationships. John has been employed for over 28 years. John has been married to Jane for 25 years and has two daughters. John enjoys spending time with family, golf, and jogging with
his Siberian Husky named Kiko.
TERRITORY MANAGER - EAST INDIANA
Robert “Bert” Davis is our Territory Manager operating out of our Plymouth and Warsaw branches. Working for Mid-City since 2003, Robert helps his dealer and customer base with development in several key areas from job quotations to order fulfillment along with marketing and product support. Outside of work Robert is an avid golfer and musician.
TERRITORY MANAGER - WEST MICHIGAN
Is our Territory Manager (outside sales) serving West Michigan. Chip is responsible for outside sales and customer service. He owned his own business for 14 years, and has been in the industry for 40 years. Has a very strong commercial background as well as residential. Chip has been married Susan for 40 years, has 2 daughters and enjoys bird hunting and trout fishing.
OUTSIDE SALES - GALESBURG
Andrew Ballentine is our HVAC Specialist in Kalamazoo. Andrew has been with Mid-City since January 2016. He has over 10 years HVAC/R experience in the field. Andrew is responsible for providing technical support, quoting equipment / bid specs and placing orders for our customers. Andrew has been married to his wife Dana for 10 years, they have one child. He enjoys watching Mixed Martial Arts, practicing Judo, and spending time with his family.
INSIDE SALES - ELKHART
Harvey Cunningham has been with Mid-City Supply for over 17 years. He is typically at the counter, but can also be found answering phones, helping in the warehouse, assisting purchasing and even driving periodically. Harv is also knowledgeable in processing water heater warranties. His wife, Shelly, has put up with him for 23 years. They have two children, Michael—19 & Cassandra—13. He is available to help our customers in whatever way possible.
INSIDE SALES - ELKHART
Ed is currently working in Inside Sales at the Elkhart location. Ed has been with Mid-City for nearly 40 years. Previously Ed worked for many years at our Plymouth branch, and will still occasionally help at our other branch locations. He is familiar with water softeners and filters, and will test your water needs for you. Ed has been married to his lovely wife Beth and has 3 children and 7 grandchildren. He loves football and softball, and is trying to love golf in his later years.
INSIDE SALES - ELKHART
INSIDE SALES - ELKHART
INSIDE SALES - PLYMOUTH
Ryan Gray is an Inside Salesman who recently transferred from our Elkhart branch to our Plymouth branch. While maintaining integrity and quality service, Ryan is responsible for ensuring that customer orders are complete and accurate while also resolving and/or helping with any issues that customers may come across. Ryan is relatively new with just 2 years of experience and enjoys helping out in the warehouse and at the other branches when needed. Ryan enjoys fishing, bowling, and going to races.
INSIDE SALES - PLYMOUTH
INSIDE SALES - SOUTH BEND
Amy Acrey has been with Mid-City Supply since 1996, starting in the showroom, and moving to the counter in 1997. Prior to that Amy was employed by Acrey Home Plumbing Supply from 1987 – 1996. They specialized in hard to find plumbing parts. Upon making the decision to close that business Amy called to close the company’s account, Tedd asked her to interview for an available position and the rest is history. Amy has been married to Bob since 1987, she likes to golf, ride bicycles and travel.
INSIDE SALES - SOUTH BEND
Jay Freet has been with Mid-City Supply since August of 2001. Although he was originally hired as a Warehouse/Delivery Specialist, he is currently serving customers in his capacity as an Inside Sales Associate at our South bend location. He is an accomplished motorsports photographer, graphic artist and model railroader. Jay lives in Mishawaka with his wife Beth.
INSIDE SALES - MICH CITY
John Salzone is a retired union plumber from NY, who has 40 plus years experience in the plumbing industry. He worked for the same company for 34 years. The last 21 years of that John managed a 42 man crew. John has been married to his wife Katrina for 33 years. He has been with Mid-City for 3 years. Outside of work John likes to hunt, fish and be outdoors.
INSIDE SALES - MICH CITY
Charlene Catchings works as Inside Sales in the Michigan City Location. She has worked with Mid-City since May 2016. Coming from electrical supply sales, she has several years of working with contactors and vendors. Besides working here at Mid-City, Charlene also serves as the scheduler and bookkeeper for her husband’s team building and leadership program-A Positive Flo. Charlene is married to Timothy and they have five daughters Jada, Hayley, Alicia, Timia, and Kennedy. They also have one granddaughter-Aubri. Charlene enjoys spending time with family, going to cheer competitions, and baking.
INSIDE SALES - JENISON
INSIDE SALES - JENISON
INSIDE SALES - WARSAW
Lesa Hatfield works at the counter in Warsaw doing Inside Sales. Lesa has worked at the branch since she was 17 years old (ten years ago...). Lesa has two children and six granchildren! She loves excersizing, reading, walking, and being with her grandchildren.
INSIDE SALES - WARSAW
Monte Hartman works at the counter in Warsaw doing Inside Sales. He has worked at Mid-City for 19 years doing delivery, warehouse/receiving, and sales. When he is not at work, he can be found at one of my kids school events. Monte also enjoy watching IU basketball and football.
SHOWROOM MANAGER - ELKHART
Gail Sager is the Showroom Manager for Mid-City Supplies 6 showrooms, located in Northern Indiana and Southern Michigan. Gail has been with Mid-City supply for 30 years, coming to us from a design and advertising background. Gail’s responsibilities include: Mentoring and training showroom sales people; designing all showrooms; meeting with manufacturing representatives; and keeping the newest products on display in our showrooms. Gail has been married to Jeff for 32 years. Together they share two sons and four grandchildren.
SHOWROOM ASSOCIATE - ELKHART
Karen Keefer is a Showroom Salesperson at our Elkhart location. Karen has worked at Mid-City Supply for 16 years. She began her career working in our Accounts Payable department and started her new career working in our showroom in 2012. Karen specializes in assisting homeowners and contractors in selecting items for their kitchen and bath projects. Karen has been married to Bryan for 11 years and enjoys spending time with their family and their three four legged sons.
SHOWROOM BUSINESS DEVELOPMENT MANAGER
Joyce Watkins is one of our Showroom Kitchen and Bath Specialist in our South Bend location. Having a friendly, outgoing, diverse personality, she is passionate about the products we represent and sell to our customers. Joyce enjoys working with 1st time homeowners in new construction or remodeling. She also enjoys working with aging in place in all stages of construction along with the contractors, plumbing trade professionals to the end user, the homeowner. In having a prior Interior Design background, she has been in the South Bend Showroom for over 11 years. Joyce has a daughter, a son & a granddaughter. She enjoys a cooking, beach lifestyle, boating, spending time with her family and her little dog.
SHOWROOM ASSOCIATE - PLYMOUTH
Yvonne Haas is our Plymouth Branch Bath & Showroom Sales Associate. With 5 years of previous experience as the kitchen designer for Wickes Lumber in Argos, she is now in her 15th year at Mid-City. She & her husband Dan built their own home in 1998. With previous bricklaying experience she built the chimney for that home. They have 2 daughters, 2 sons-in-law, and 4 grandsons! In her spare time, she enjoys fishing, horse camping, (including riding), swimming, knitting and sewing.
SHOWROOM ASSOCIATE - SOUTH BEND
Rachel Peterson is a Sales Associate in our South Bend showroom. She provides high quality customer service to homeowners and industry professionals by responding in a timely manner to find solutions to their requests. Her bachelor’s degree in Interior Design further assists in new home construction or remodels. She stays informed of growing trends to offer the latest products/technologies to customers. Rachel has been with Mid-City Supply for 2 years following her previous experience as a kitchen designer. She has been married for 14 years, has 2 children and enjoys cooking, shopping and spending time with family and friends.
IMAGE COMING SOON SHOWROOM ASSOCIATE - SOUTH BEND
SHOWROOM ASSOCIATE - MICH CITY
Kim Henderson is the Showroom Design Specialist for Mid-City Supply Co., Inc.
in Michigan City. She has been with Mid-City a mere 3 years, but, has over 30
years of building materials and design experience. Creating “fun and functional”
spaces are her daily responsibilities, as well as making customer proud of their creations.She is a member of the Michigan City Chamber of Commerce and the LaPorte County Builders Association. You can find Kim on a golf course or the seat of a plane
if she is not in the office.
SHOWROOM ASSOCIATE - JENISON
Kristen Kleyn leads Showroom Sales in the Jenison MI Branch. Her key responsibilities are to bid new home projects for Plumbers and Builders to provide their customers with a selection standard. Through showroom sales she works with their clients during the selection process and orders of all faucet and fixtures needed to complete the project in an accurate, cost effective and timely manner. Kris and Bob Love spending time with family and friends and remodeling their century old home.
SHOWROOM ASSOCIATE - WARSAW
Kimmi Timmons is our Showroom Specialist in the Mid-City Supply Warsaw branch. Kimmi has been with Mid-City Supply Co in this capacity for 9 years. She has a strong background in interior decorating, custom organization and color story design planning. This, along with her extensive product knowledge and excellent customer service will ensure that you will enjoy your experience with Mid-City Supply Co for years to come. Kimmi has been married to her husband Kelly for 13 years and has one son, Shane. In her spare time she enjoys scrapbooking, kayaking, and photography.